Privacy Policy

Last updated: 10th January 2025

AssistsVA (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect the personal information you provide to us when you use our services or visit our website.


1. Who we are

AssistsVA provides virtual assistant and administrative support services.
Business address: 14 Tiller Road, London, E14 8PX
Email: shaheen@assistsva.com


2. Information we collect

We may collect and process the following personal data:

  • Name, email address, phone number, postal address
  • Business details (company name, role, VAT number, etc.)
  • Billing and payment information
  • Communications with us (emails, calls, WhatsApp messages)
  • Information required for us to carry out our services on your behalf


3. How we use your information

We use your data to:

  • Provide agreed services (e.g., inbox, diary, and admin support)
  • Communicate with you about your account or projects
  • Process payments and manage invoices
  • Comply with legal and regulatory obligations
  • Improve our services

4. Legal basis for processing

We process personal data under one or more of the following legal grounds:

  • Contract: to provide services you have requested
  • Consent: where you have agreed to us using your data in a specific way
  • Legal obligation: to comply with UK law (e.g., tax records)
  • Legitimate interest: to operate and improve our business

5. Sharing your information

We do not sell your data. We may share it with:

  • Trusted third-party service providers (e.g., cloud storage, accounting software, communication tools)
  • Professional advisers (e.g., accountants, legal advisers)
  • Authorities where required by law


6. Data storage and security

  • We store your data securely using encrypted systems where possible.
  • We retain personal data only for as long as necessary (e.g., invoices are retained for 6 years to meet HMRC requirements).
  • Access is restricted to authorised personnel only.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing in certain cases
  • Withdraw consent where processing is based on consent
  • Complain to the ICO (www.ico.org.uk) if you believe we are mishandling your data


8. Cookies

If our website uses cookies, these will be explained in a separate Cookie Policy or banner.


9. Contact us

For any questions or to exercise your rights, contact:
 Shaheen Auckbaraullee
Email: shaheen@assistsva.com