Privacy Policy

AssistsVA

Last updated: 4th March 2026

AssistsVA (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard the information you provide when using our services or visiting our website.

1. Who We Are

AssistsVA provides Virtual Assistant and administrative support services to businesses and individuals.

Business Address:

14 Tiller Road

London

E14 8PX

Contact Email:

shaheen@assistsva.com

2. Information We Collect

We may collect and process the following types of personal data:

Name, email address, telephone number and postal address
Business details (such as company name, role, VAT number)
Billing and payment information
Communications with us (including email, telephone and messaging platforms such as WhatsApp)
Information necessary for us to carry out services on your behalf

3. How We Use Your Information

Your personal data may be used to:

Provide the services agreed with you (such as diary management, inbox management and administrative support)
Communicate with you regarding your projects or enquiries
Issue invoices and manage payments
Meet legal and regulatory obligations
Improve the quality and efficiency of our services

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Contract – where processing is necessary to deliver services you have requested

Consent – where you have provided permission for us to use your data

Legal Obligation – where processing is required under UK law

Legitimate Interest – where processing is necessary to operate and improve our business

5. Sharing Your Information

We do not sell or trade personal data.

Your information may be shared with trusted third parties where necessary, including:

Secure cloud storage and software providers
Accounting or invoicing software providers
Professional advisers such as accountants or legal advisers
Government authorities or regulators where required by law

All third-party providers are expected to comply with applicable data protection laws.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data.

This includes:

Secure and encrypted systems where possible
Restricted access to authorised personnel only
Secure handling of client documents and communications

Personal data is retained only for as long as necessary. Financial records may be retained for up to 6 years to comply with HMRC requirements.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data in certain circumstances
Restrict or object to the processing of your data
Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Website: https://www.ico.org.uk

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Details of cookies used will be provided via a cookie banner or separate Cookie Policy where applicable.

9. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Shaheen Auckbaraullee